Return and refund policy

At moravexlinta™, we want every purchase to feel straightforward and dependable. This policy explains when an item may be returned, how to request a return, and what to expect during the refund process.

1. Return Window

You may request a return within 30 calendar days of the date your order is delivered.

To qualify, the product must generally be:

• Unused and in its original condition

• Unwashed and unworn, where applicable

• Returned with all original labels, accessories, manuals, and components

• Placed in the original packaging

• Accompanied by valid proof of purchase

Products that show signs of use, damage, alteration, or incomplete packaging may not qualify for a refund.

2. Requesting a Return

Before sending any product back, contact our customer care team at:

service@moravexlinta.com

Please include:

• Your full name

• Order number

• The item you wish to return

• The reason for the return

• Photos, when the item is damaged, defective, or incorrect

After reviewing your request, we will confirm whether the return is eligible and provide the applicable return instructions.

Do not mail a product back before receiving approval. Packages returned without authorization may be refused or may not qualify for reimbursement.

3. Return Shipping

When a return is approved, we will explain where the package must be sent and whether a return label will be provided.

Return shipping responsibility may depend on the reason for the return:

• If the product arrived damaged, defective, or different from what was ordered, we may provide a prepaid return label or another appropriate resolution.

• For preference-based returns, such as ordering the wrong size, changing your mind, or no longer wanting the item, return shipping costs may be the customer’s responsibility.

Original delivery fees are generally non-refundable unless the return results from an error by moravexlinta™.

4. Incorrect, Defective, or Damaged Products

Please examine your package shortly after delivery.

Contact us promptly if:

• The item is damaged

• The product does not function as intended

• A component is missing

• You received the wrong item

• The package contains an incorrect quantity

To help us resolve the issue, send clear photographs of the product, packaging, shipping label, and any visible damage.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another suitable solution.

5. Products That Cannot Be Returned

For safety, hygiene, legal, or practical reasons, certain products may not be eligible for return.

These may include:

• Food, plants, flowers, and other perishable goods

• Personalized, customized, or made-to-order items

• Opened hygiene, beauty, or personal-care products

• Used kitchen items that come into direct contact with food

• Hazardous substances, flammable products, or pressurized materials

• Gift cards

• Clearance, final-sale, or otherwise non-returnable promotional products

Eligibility may vary by item. Contact us before returning a product when you are uncertain about its return status.

6. Exchanges

We do not always process direct item-for-item exchanges.

The most efficient way to receive a different product is usually to:

1. Request a return for the original item.

2. Wait for the return to be approved.

3. Place a separate order for the preferred replacement.

This helps avoid delays caused by inventory changes.

7. European Union Cancellation Rights

Customers receiving an order within the European Union may have the right to withdraw from an eligible purchase within 14 days of delivery without providing a reason.

To use this right, the customer must notify us within the applicable period.

Returned products must generally be:

• Unused

• Unworn

• In resalable condition

• Complete with original packaging and labels

• Accompanied by proof of purchase

Certain products may remain exempt from cancellation rights, including personalized goods, perishable items, sealed hygiene products that have been opened, and other legally excluded categories.

8. Return Inspection

Once the returned package arrives, our team will inspect the product and verify that it meets the return conditions.

We will then notify you whether the return has been accepted or declined.

Inspection may include reviewing:

• Product condition

• Packaging

• Missing accessories or components

• Signs of use or damage

• Order and return authorization details

Submitting a return does not automatically guarantee a refund.

9. Refund Processing

When a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for us to complete the refund after approval.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the credit appears in your account.

If more than 15 business days have passed since receiving confirmation that your refund was approved, contact:

service@moravexlinta.com

Please include your order number and refund confirmation details.

10. Partial or Reduced Refunds

A full refund may not be available when:

• The returned product has been used

• Parts, accessories, or packaging are missing

• The item was damaged after delivery

• The return was sent after the permitted return period

• The product is no longer in resalable condition

Where appropriate, a partial refund may be issued based on the condition of the returned item.

11. Refused or Unclaimed Deliveries

Orders refused at delivery, left unclaimed, or returned because of an incomplete or incorrect address may be subject to return shipping, carrier, handling, or restocking costs.

Any approved refund may be reduced by these expenses.

12. Return Destination

Returns must be approved before shipment.

Unless our support team provides a different destination, authorized returns may be directed to:

StayMillerBeach
1164 St Joseph St
Gary, IN 46403
United States

Do not send products to this address without first obtaining return instructions and authorization from our customer care team.

13. Contact Information

For questions about returns, damaged products, exchanges, or refunds, contact:

Brand: moravexlinta™
Company / Store: StayMillerBeach
Email: service@moravexlinta.com
Phone: +1 (219) 201-2022
Address: 1164 St Joseph St, Gary, IN 46403, United States

Please include your order number in all return-related messages so we can assist you more efficiently.